Privacy Policy
At Xastrion, we believe your personal information deserves the highest level of protection. This comprehensive policy explains exactly how we collect, use, and safeguard your data when you engage with our meditation services.
Information We Collect
When you join our meditation community, we gather different types of information to personalize your experience and provide effective guidance. Here's what we collect and why:
- Personal identification details including your name, email address, and phone number when you register for our programs
- Age and health-related information relevant to designing safe meditation practices for seniors
- Progress tracking data from your meditation sessions and learning milestones
- Communication preferences and feedback about our services
- Technical information such as device type, browser details, and IP address for platform optimization
- Payment information when you enroll in our programs, processed securely through trusted payment processors
How We Use Your Information
Your data serves specific purposes in delivering personalized meditation guidance. We never use your information for purposes beyond what's necessary for your learning experience.
Primary Uses: Customizing meditation programs based on your experience level, sending program updates and wellness tips, tracking your progress to suggest appropriate next steps, and providing customer support when needed.
We also analyze usage patterns to improve our platform's effectiveness, though this analysis focuses on general trends rather than individual behaviors. Communication from us includes program reminders, wellness insights, and important updates about your enrollment status.
Data Sharing and Third Parties
Xastrion maintains strict control over your personal information. We don't sell, rent, or trade your data with marketing companies or unrelated businesses. However, certain trusted partners help us deliver our services:
- Payment processors who handle transaction security and billing (they receive only payment-related information)
- Cloud storage providers who maintain our platform's technical infrastructure under strict data protection agreements
- Email service providers who help deliver program communications and updates
- Analytics services that help us understand platform usage patterns without accessing personally identifiable details
All third-party partners sign comprehensive data protection agreements and must meet our security standards. We only share the minimum information necessary for each service to function properly.
Your Data Rights and Control
You maintain significant control over your personal information throughout your relationship with Xastrion. These rights aren't just theoretical – we've designed practical processes to help you exercise them effectively.
- Access your complete data profile by requesting a comprehensive report within 30 days
- Update or correct any information through your account settings or by contacting our support team
- Delete your account and associated data, with complete removal within 60 days of your request
- Opt out of marketing communications while maintaining access to essential program updates
- Export your meditation progress data in a portable format if you decide to leave our platform
- Restrict certain data processing activities while keeping your account active
To exercise any of these rights, simply contact our privacy team using the information provided at the bottom of this policy. We typically respond to requests within 5 business days and complete most actions within 30 days.
Data Security Measures
Protecting your information requires both advanced technology and careful human oversight. Our security approach includes multiple layers of protection designed specifically for sensitive wellness and personal data.
Technical Safeguards: SSL encryption for all data transmission, secure database storage with regular backups, multi-factor authentication for staff access, and regular security audits by independent experts.
Our team receives regular privacy training, and we maintain strict access controls so only authorized personnel can view your information. We also monitor our systems continuously for any unusual activity and have incident response procedures in place should any security concerns arise.
Data Retention Periods
We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of data have different retention schedules based on their purpose and legal obligations.
- Active account information remains accessible while your account is open and for 2 years after account closure
- Meditation progress and learning data is retained for 3 years to support continuity if you return
- Payment records are kept for 7 years to comply with financial regulations
- Customer service communications are retained for 2 years for quality assurance purposes
- Marketing preferences and communication history are maintained until you opt out or close your account
After these periods expire, we securely delete or anonymize your information. If you request earlier deletion, we can often accommodate this while maintaining essential records required by law.
International Data Transfers
While Xastrion primarily operates within India, some of our trusted technology partners may store or process data in other countries with strong data protection laws. When international transfers occur, we ensure appropriate safeguards protect your information.
We use standard contractual clauses approved by data protection authorities and work only with partners who demonstrate equivalent privacy protections. Your data receives the same level of security regardless of its processing location.
Cookie Policy and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our platform. Most cookies serve functional purposes rather than tracking your activities across other websites.
- Essential cookies that enable basic website functionality and maintain your login session
- Preference cookies that remember your settings and customization choices
- Analytics cookies that help us understand which features are most helpful to users
- Communication cookies that support customer service chat and support features
You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website functionality, but won't prevent you from accessing our core meditation programs.
Changes to This Policy
Privacy regulations and our services evolve over time, so we occasionally update this policy to reflect new practices or legal requirements. When significant changes occur, we provide clear notice through multiple channels.
We'll email you about important updates at least 30 days before they take effect and post notifications prominently on our website. Minor clarifications or formatting improvements may be implemented immediately with notice posted on this page.
We encourage you to review this policy periodically, especially if you notice changes to how we collect or use information. Your continued use of our services after policy updates indicates acceptance of the revised terms.
Contact Our Privacy Team
Questions about your privacy rights or how we handle your data? Our dedicated privacy team is here to help with clear, practical answers.
Phone: +91 9773478270
Address: Flat no 4, 2nd floor, Janki Vilas appt
above SAI SPORTS, Canada Corner
Nashik, Maharashtra 422005, India
We respond to privacy inquiries within 5 business days and work diligently to resolve any concerns about your personal information.